Earlier this year, we shared details of our plans to introduce turnstiles at Reception. These will help us better understand how and when our facilities are being used, provide an additional membership check, support our busy Reception team, and enhance the safeguarding of our facilities, importantly the changing room areas. We are now preparing to introduce the turnstiles, with the changes being rolled out in two phases.
We have worked hard to make the introduction of the turnstiles as simple as possible, however we do anticipate that after reading this update you may have further questions. Please visit the Turnstiles FAQs here.
If I am attending more than one activity, will I need to return to reception to check-in for each?
No, within a 4-hour time period, all classes / racket bookings will be automatically checked in when you scan your Membership Card at the turnstiles. If your activity is more than 4 hours after your arrival, you will need to exit and re-enter through the turnstiles.
If you want to use the Fitness Suite and / or Swimming Pool as well as classes / racket sports then please check-in for the Fitness suite / Swimming Pool first, and then scan your Membership Card at the turnstiles.
If I want to use the changing room after an activity, do I need to go back to reception to check-in?
No. Your check-in will provide access to the changing rooms during your visit to the Club.
Do I still need to check-in at Reception for Yard classes (to access the Fitness Suite)?
No, Fitness Yard sessions will behave in the same way as our other classes and will automatically check you in whilst giving you access through the Fitness Suite door.
Will access remain active for a period of time after check-in? For example, if I arrive at 09:00 for a 09:15 class, use the gym afterwards, and then access the changing rooms around 11:00, will my access still work, or would I need to return to reception each time?
There will not be a time limit for checked in activity access. Once you check-in, you will be able to access the relevant areas on that day.
Access through activity doors will be restricted to the number of swipes. For example, we will allow for two changing room swipes against one changing room check in.
Can I go into the class / activity space before my session? (eg. For a warm up)
Yes. Studios will not be time restricted. You can enter the activity space as soon as it becomes available.
What if I have a guest?
If your guest has not attended Bluecoat Sports before, then we will first need to add their details onto the system.
After this, we will issue your guest a temporary pass.
If your guest will be attending regularly, then we would ask them to register for a free PAYGO membership via our Online Booking here. Once they have done this, Reception can issue them with a permanent Membership Card to access the facilities.
What if I only want to use the Cafe / Toilets?
Anyone with a live, valid membership (including PAYGO / PAYGO+) will be able to enter through the turnstiles at all times by swiping their membership card.
Anyone without a live membership will need to visit Reception who will be able to grant you a temporary pass to access the Club. If you will be attending regularly, then we would ask them to register for a free PAYGO membership via our Online Booking here. Once they have done this, Reception can issue them with a permanent Membership Card to access the facilities.
What if I am late to my activity?
If you are more than 5 minutes late, you will not be allowed to take part in the activity and there will be a penalty fee issued.
Beyond 5 minutes of the start time, the warm up will be finished and therefore you cannot safely participate in the activity.
To contest a penalty, contact us on BCSPenalties@christs-hospital.org.uk
What if I forget my membership card?
Please visit Reception, where a temporary access pass can be provided.
Did you know you can add your Bluecoat Sports Membership Card to your phone’s wallet? Once added, you can simply scan the barcode from your phone when you visit, so there’s no need to bring your physical card every time. To add your Membership Card:
- Download the Bluecoat Sports app.
- Create an account and log in. Please note that the app requires a separate account from our Online Booking System.
- Tap the barcode icon in the top-right corner of the app.
- Select the three dots on the right-hand side and choose ‘Edit’.
- Enter your Membership Card number (found on the back of your card, beginning with CZ followed by a series of numbers), or select ‘Scan your barcode’ to scan the barcode on the back of your Membership Card.
- Once your card has been added, select the option to Add to Wallet.
Your Membership Card will then be available in your phone’s wallet, ready to use whenever you visit Bluecoat Sports
What if I am bringing a child to a Swim Lesson / Gymnastics / Trampolining & I don’t have a membership card?
Please visit Reception who will be able to issue you with a temporary pass to access the Club via the turnstiles and the changing rooms.
If you have a question that we have not answered, please get in touch with us on info@bluecoatsports.co.uk.